Frequently Asked Questions
What does ScaleCRM actually do?
We automate the process of requesting, responding, and repurposing google reviews for your business. We send personalized images via text and email with your end customers name on it. Then we respond to each review. The best part is we integrate into your current process so you don't have to change or do a thing!
What type of businesses do you work with?
We help a wide range of businesses from salons, medspas, dentists, plumbers, landsapers, and electricians - basically any local service businesses. Our tools are flexible enough to suit almost any business as long as they collect contact informtation from their clients.
Will this help me get more reviews?
Absolutely! We have automated review systems that politely ask happy customers to leave a Google review and even follow up if they forget. It’s one of the fastest ways to improve your local visibility.
How much does it cost?
We offer simple, transparent pricing depending on your business needs. Feel free to have a look at our pricing page for more details. Want a quote tailored to your business? Book a free demo below and we’ll walk you through the platform, assess your needs, and provide a custom quote.
Do I need to sign a contract?
We ask all clients to check mark a service agreement so everything is clear about what’s included. Our plans are flexible, month-to-month, with no lock-in contracts. Plus, we offer a 30-day money-back guarantee.
Do I need to learn how to use the platform?
Not really. We handle the setup and ongoing management for you. You’ll get your own login to track reviews in real time and send SMS messages to past or current customers, all in one place.
Can I see a demo or example?
Yes, we can show you how it works! If you book a free demo, a member of our team can answer all your questions and give you a quick walkthrough of the software.
How does Scale CRM handle Customer Data?
We prioritise customer data privacy and follow strict security measures. We never use the customer data for anything besides reaching out to request reviews on your behalf. We never share or sell any customer information.
Can you use my logo and branding?
Yes! Everything we build for your business can use your logo, business name, and tone of voice so it feels like it came directly from you.
Can Scale CRM help me respond to my Google Reviews?
Yes. We write personalized, SEO-optimized replies to every review to help improve your local visibility on Google.
How do I integrate Scale CRM with my existing systems?
We integrate with most apps! Our goal is always to integrate seamlessly so you don't have to change a thing, we just work in the background.
How long does it take to set up Scale CRM for my business?
All you have to do is give us 15-30 minutes for an onboarding call or in person and we take care of everything else!
Start growing with Scale CRM today
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